Samsung doesn’t respond!
We got a Samsung Gravity T phone from T-Mobile – we already had a Samsung Highlight.
T-Mobile didn’t provide a manual, but does provide a PDF of the manual online, 250+ pages.
When we registered our Gravity T with Samsung (September 2010), we asked for a manual.
No response from Samsung.
In mid-October 2010 our Samsung computer monitor – LCD SyncMaster 2220wm – began smoking from the back vents.
After shutting it down, we contacted Samsung, where we had registered the monitor, about the smoking, asking for advice.
As of November 2010, we have heard nothing.
Preparing to buy the Samsung Galaxy Tab, we are thinking perhaps not.
The iPad competitive device is slow to come to our phone services and with the ignored correspondence from Samsung, we think we’ll go with the iPad and maybe some new Windows smart-phones.
And in the market for a new flat-screen TV, we looked at Samsung, but will buy from another company, Insignia.
After all, customer service is one essential ingredient that consumers should expect.
Samsung eschews customer service, and so we’ll eschew Samsung.